Customer service
Need a hand?
Have a question about an order? Need help with a product? Something gone a little sideways?
You're in the right place.
Elegant Disaster is a small independent business, and while our products might travel around the world, there's always a real person here ready to help.
Whether you're checking on a delivery, looking for care advice, or sorting out a return, you'll find the information you need below.
How Can We Help?
Shipping & Delivery
Wondering when your order will arrive, where it's coming from or how to track it?
Find out about delivery estimates, tracking, separate parcels, and customs arrangements.
Returns & Refunds
Changed your mind, received something that isn't quite right, or need help with a return?
You'll find information about cancellation rights, returns, refunds, and what to do if something arrives damaged or incorrect.
Frequently Asked Questions
Looking for a quick answer?
Our FAQs cover ordering and payments, shipping, product materials and care, returns, and more.
Contact Us
Can't find what you're looking for, or would rather just ask?
Get in touch and we'll do our best to help. If your question is about an existing order, please include your order number so we can find the relevant details.
A quick note
We're a small operation, not a giant warehouse with a giant customer-service department. We appreciate your patience while we investigate questions or resolve issues with our production and delivery partners.
Most Elegant Disaster products are made to order. Please allow up to 20 days from order to delivery. We'll send tracking information when your order has been dispatched.
Thanks for shopping small, supporting independent design brands, embracing a little whimsy, and making room for the occasional elegant disaster.