Elegant Disaster Returns & Refunds Policies

Last updated: 9 October 2026

1. Right to Cancel & Returns Window

  • Under the Consumer Contracts Regulations, you have the right to cancel your online purchase and notify us within 14 days of receiving your goods.
  • After notifying us, you must send the items back within a further 14 days.
  • If your return is for a change of mind rather than a defect, the return shipping costs are your responsibility.

 

2. Eligibility & Product Condition

  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Certain items are non-refundable unless faulty, including:
    • Personalised or custom-made items.
    • Perishable goods (e.g., food, flowers).
    • Digital downloads or opened software.
    • Intimate or sanitary goods (e.g., used underwear, swimwear).

 

3. Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us immediately at [insert support email address] with your order number and photos of the item.
  • We will cover the return shipping costs for faulty or mis-shipped goods and offer a full refund or replacement.

 

4. How to Start a Return

  • To request a return, you can either:
    • Log into your customer account on our site and submit a return request from your order history.
    • Email us directly at [insert support email address] with your name, order number, and reason for the return.
  • Please do not post an item without first contacting us! Any items returned without a Return Authorisation cannot be accepted.

 

5. Refunds Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed back to your original payment method within 3 to 10 business days (depending on your bank or payment gateway).