Last updated: 10 November 2026

Shipping & Delivery

Made to order, just for you

Most Elegant Disaster products are made to order. Once you place an order, your items are sent to our production partners, who make them especially for you before dispatch.

This means there's a little time between placing your order and receiving it—but it also means we're not relying on a warehouse full of mass-produced stock.

How long will my order take?

Most orders arrive within 7–20 days from the date of order. This includes production and delivery.

These are estimated timeframes rather than guaranteed delivery dates. Occasionally, production delays, busy periods, customs processing, or local delivery services may affect arrival times.

Tracking your order

Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link, where tracking is available.

Tracking information may take a little time to update after dispatch. If your tracking hasn't changed for several days, or your order appears to be delayed, please get in touch and we'll investigate.

Where does my order ship from?

We work with fulfilment partners and production facilities in different locations. Your order will be routed through an appropriate facility based on product availability and destination.

If your order contains multiple items, they may be produced or dispatched separately and could arrive in different parcels.

Customs, duties, and taxes

For our main delivery destinations—including the UK, USA, Canada, the EU, Australia, and New Zealand—we currently arrange delivery using shipping services with duties and import charges prepaid.

This means you should not normally have to pay additional import duties or customs charges when your order arrives.

Import arrangements and regulations can change, and the arrangements available may vary by destination. If you're contacted by a carrier or customs authority about an unexpected charge, please contact us before making payment so we can investigate.

For all destinations, any charges collected at checkout will be shown before you complete your purchase. If additional charges are payable on delivery, these will depend on the applicable import arrangements and local regulations.

Delayed or missing orders

If your order hasn't arrived within the estimated delivery window, please contact us with your order number and tracking details.

We'll check the shipment with our fulfilment partner and delivery provider and help investigate.

If your parcel appears to be lost or has been delivered incorrectly, we'll work with you to resolve the issue in line with your consumer rights.

Need a hand?

For questions about an existing order or delivery, contact us at support @ elegantdisaster.com. Please include your order number so we can help as quickly as possible.