Last updated: 10 November 2026

Welcome to Elegant Disaster! These Terms & Conditions explain the basis on which you can use our website and purchase products from our shop.

Please read them before placing an order. By using our website, you agree to these terms. When you place an order, you also agree to the terms that apply to that purchase.

 

1. About us

Elegant Disaster is an independent design brand operated by Wildcard Ventures LLC, a limited liability company registered in New York State, USA.

In these terms, “Elegant Disaster”, “we”, “us” and “our” refer to the company operating this website.

Business details

• Legal business name: Wildcard Ventures LLC

• Trading name: Elegant Disaster

• Place of registration: New York State, USA

• Company registration details: New York DOS ID 8124137

• Business address: Chemung County, New York

• Customer support: support @ elegantdisaster.com

• Website: https://elegantdisaster.com

If you have a question about these terms or an order, please contact us using the email address above.

2. Using our website

You agree to use our website lawfully and not to interfere with its operation, attempt unauthorised access, or misuse its content or services.

We may update, suspend, or withdraw parts of the website where necessary, including for maintenance, technical reasons, or changes to our products and services.

We aim to keep the information on our website accurate and up to date, but we cannot guarantee that the website will always be available or free from errors.

3. Products and descriptions

We make every effort to represent our products accurately, including their designs, materials, dimensions, and features.

Please bear in mind:

• Colours may appear slightly different depending on your screen, device, or display settings.

• Dimensions and product specifications are provided as accurately as possible, but minor variations may occur.

• Printed products may show small variations in colour or appearance as part of the production process.

• Product designs, materials, and specifications may occasionally change as suppliers or production methods evolve.

Where a product has different artwork on the front and back, this will be described in its listing. Our Verso designs feature coordinated but distinct designs on each side.

Please check the individual product listing carefully before ordering. If you have a question about a product, contact us before placing your order.

Nothing in this section limits your rights if a product is not as described, fit for purpose or of satisfactory quality under applicable consumer law.

4. Prices and payment

All prices are displayed in the currency shown on the website or at checkout.

The price payable for your order, including any applicable taxes and delivery charges, will be shown before you complete your purchase.

We reserve the right to correct pricing or listing errors. If an error affects an order you have placed, we will contact you to explain the situation and discuss the available options before proceeding.

Payment must be successfully completed using one of the payment methods offered at checkout.

We do not store full payment card details ourselves. Payments are processed through the relevant third-party payment provider, subject to that provider's terms and privacy arrangements.

5. Placing and accepting an order

When you place an order, you are making an offer to purchase the selected products.

You will receive an order confirmation email acknowledging that we have received your order. This does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order in circumstances such as:

• A product being unavailable or discontinued.

• A significant pricing or listing error.

• A payment being declined or suspected to be fraudulent.

• An inability to fulfil the order for reasons outside our reasonable control.

If we cannot fulfil an order after payment has been taken, we will notify you and arrange an appropriate refund.

Please check your order details carefully before submitting payment. If you spot an error, contact us as soon as possible.

6. Made-to-order products and fulfilment

Most Elegant Disaster products are made to order. We work with independent production and fulfilment partners to create and dispatch products after an order is placed.

Production usually takes a few business days, and the total estimated time from order to delivery is generally 7–20 days, depending on the product and destination.

These are estimates rather than guaranteed delivery dates. Occasional delays may occur due to production demand, supplier availability, shipping conditions, customs processing, or other circumstances outside our reasonable control.

We may use different production and fulfilment facilities depending on the product and delivery destination.

If an order contains multiple products, items may be produced or dispatched separately and may arrive in different parcels.

Our use of third-party production and fulfilment partners does not remove our responsibility to you as the seller.

7. Delivery

Delivery options, costs, and estimated timeframes are displayed at checkout where applicable.

We currently arrange duties-paid delivery for our main markets, including the United Kingdom, European Union, United States, Canada, Australia and New Zealand, subject to the shipping arrangements available for the order.

Customs procedures, import regulations, and shipping arrangements can change. If an unexpected import charge arises, please contact us so we can investigate.

You are responsible for providing an accurate delivery address and contact information when placing an order. We cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If your order is delayed, missing or delivered incorrectly, please contact us. We will investigate with our fulfilment and delivery partners and work to resolve the issue in accordance with your applicable consumer rights.

For further information, see our Shipping & Delivery policy.

8. Order changes and cancellations

If you need to amend or cancel an order, contact us as soon as possible.

Because our products are made to order, an order may enter production or fulfilment shortly after purchase. Once this process has begun, we may not be able to make changes or stop dispatch.

This does not affect any statutory cancellation rights that apply to your purchase. Your rights to cancel an online order, including the applicable exceptions, are explained in our Returns & Refunds policy.

9. Returns, refunds, and faulty products

We want you to be happy with your purchase. If you change your mind, or if something is wrong with your order, please contact us.

Our Returns & Refunds policy explains:

• Your right to cancel an online purchase.

• How to request a return.

• The process for damaged, defective or incorrectly supplied products.

• How refunds are handled.

• Any applicable exceptions to change-of-mind cancellation rights.

Nothing in these terms or our returns policy excludes or limits any consumer rights that cannot legally be excluded or restricted.

Please contact us before returning an item so we can provide the appropriate instructions.

10. Intellectual property

Unless otherwise stated, the designs, artwork, branding, text, graphics, images, and other original content created for Elegant Disaster belong to, or are used under licence by, the company operating this website.

You may browse and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, sell, or commercially exploit our original content without prior written permission, except where permitted by law.

Some designs may incorporate or be inspired by historical artwork, publications, maps, or other source material. Our use of such material does not imply ownership of any underlying third-party rights.

If you believe material on our website infringes your intellectual property rights, please contact us with sufficient information for us to investigate.

11. Third-party services and links

Our website may use or link to third-party services, including payment providers, production partners, delivery companies, and other external websites.

These services may operate under their own terms and privacy policies.

We are not responsible for the content or operation of external websites that we do not control. However, our use of third-party providers does not remove our obligations to you in relation to an order placed with Elegant Disaster.

12. Liability

We are responsible for providing products and services in accordance with the contract and applicable law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any consumer rights and remedies that cannot legally be excluded or restricted.

To the extent permitted by law, we are not responsible for losses that could not reasonably have been anticipated when the contract was formed, or for losses arising from circumstances outside our reasonable control.

Nothing in this section affects your statutory rights as a consumer.

13. Complaints and resolving problems

If something has gone wrong, please contact us at support @ elegantdisaster.com.

We are a small independent business and aim to handle customer concerns fairly, promptly, and directly.

Please include your order number and any relevant details so that we can investigate.

We will work with our fulfilment and delivery partners where necessary, but you should always contact Elegant Disaster directly about an order placed through our shop.

14. Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or legal obligations.

The latest version will be published on this page with its updated date.

Changes will not retrospectively alter the terms of a completed order where doing so would be unlawful or otherwise inappropriate.

15. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of the State of New York, USA, except where mandatory consumer protection laws in the country where a customer lives apply to their purchase.

Where such mandatory protections apply, nothing in these terms is intended to deprive the customer of those protections.

Any dispute will be subject to the jurisdiction of the courts determined by the applicable law, including any mandatory rights a consumer may have to bring proceedings in their country of residence.

16. Contact

For questions about these terms, products or orders, please contact:

Elegant Disaster

Operated by Wildcard Ventures LLC

Email: support @ elegantdisaster.com

Website: https://elegantdisaster.com